FAQ's

Q. How does the Hotel Card Program work?
A: Go to the How it Works tab above to learn more.

Q: Do I receive/use a PIN or a physical Card?
A: Only PINs (Voucher Codes) are provided, as all transactions are online via our website. Physical Cards are not available or needed.

Q: Can I apply other discounts along with my reservation?
A: No, when making a reservation on our site, the only discount that can be used is the Voucher Code associated with our site.

Q: Can I use all the amount on my Voucher Code on one booking?
A: This depends on the total value of your booking and other factors. See section 10 in How It Works for a full explanation.

Q: Will my Voucher Code ever pay for the entire cost of a booking?
A: No, this is a discount program and the amount of money that you have in your Voucher Code will never pay for the full cost of a hotel stay.

Q: Where can I redeem my Voucher Code?
A: This can only be redeemed on this site; not on any other travel site, not through an agent, and not directly through the hotel.

Q: Is there a listing of all the hotels on your site?
A: Since we feature over 3000 Hilton properties, there is no list of each of these hotels; to see our inventory, just search in your desired city & state by your desired date range.

Q: How do I use my Voucher Code when making a reservation?
A: Please see the information in the How It Works tab.

Q: Are there any hooks, restrictions, or strings attached?
A: No, you can use your Voucher Code for any hotel on this site. The available discount for each hotel room selected will be shown prior to you confirming a booking.

Q: If I have multiple Voucher Codes, am I able to apply them to the same reservation?
A: Only if you first combine your various Codes into one. This feature may not be offered on all Voucher Code types. If it is, you will be prompted on Activation.

Q: If I cancel my reservation, will I lose the amount applied from my Voucher Code?
A: If you cancel within the allowed cancellation period, the discount used will be re-applied to your Voucher Code balance so you will not lose it.

Q: What if I want to cancel my reservation?
A: Just go to the Cancellation tab on the Home page

Q: What if I want to change my reservation?
A: Just go to: reservations@thehotelcard.com 

This is a not a Hilton Gift Card
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